Polytropa

Polytropa Customer Policy

This policy applies to every Polytropa app. Support can explain it but can't change it.

Free trials and the money-back guarantee

  1. We don't offer free trials. Instead, every app has a 14-day money-back guarantee.
  2. If you ask for a refund within 14 days of your first payment for an app, from the email address you sign in with, we refund that payment in full. This applies to monthly and annual plans, once per app.
  3. The same 14 days apply to the renewal payment of an annual plan.
  4. Outside these 14 days, payments for the current period aren't refunded, except in the cases below: fraud, payments from outside the US, and an app we close.
  5. Refunds go back to the card you paid with.

Prices and discounts

  1. An annual plan costs 10 times the monthly price, so you get two months free. There are no other discounts and no coupon codes.
  2. Founding Price: if you joined an app's early-access list before it launched, you get 30% off your first year, on the plan you choose. On an annual plan it comes off the annual price. No other discount can be added to it.
  3. When your founding year ends, you move to the regular price of your plan as it was when you signed up. We tell you 14 days before.
  4. Prices don't include sales tax, which is added at checkout where the law requires it.
  5. If we change an app's prices, new prices apply to new customers only. You keep your price for at least 12 months. If we ever raise it after that, we tell you 14 to 30 days before the change.
  6. We don't sell weekly plans or lifetime deals, and we never hide a renewal.

Renewals, changes and cancelling

  1. We email you 30 days before an annual plan renews, and once a year if you're on a monthly plan.
  2. You can cancel online in one click, at any time. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.
  3. Upgrades take effect at once, and you pay the difference for the rest of the period. Downgrades take effect at the end of the period.
  4. If a payment fails, we retry it for 14 days. If it still fails, your subscription ends and the app is locked.

Your data

  1. You can export your data at any time while you have access. After your access ends, we keep your data for 60 days, so you can export it or pick up where you left off, and then we delete it.

If we close an app

  1. If we stop offering an app, we stop new sales at once and tell you at least 30 days before it closes. You keep access until the end of the period you paid for, with no renewals, or you can ask for a refund of the unused part. You can export your data.

Who we sell to

  1. Our apps are for businesses and professionals in the United States. If a payment comes from outside the US, we refund it and close the subscription.
  2. If a card issuer tells us a payment wasn't made by the cardholder, we refund it and close the subscription.

Support and paperwork

  1. Support is by email at [email protected]. We reply within one business day, usually within minutes. Replies come from an AI assistant and say so.
  2. We use the same terms for everyone and can't sign custom contracts or change our terms for one customer.
  3. Card payments are reported by our payment processor on Form 1099-K, so no W-9 is needed.